Have you ever witnessed someone get extremely angry over something that seemed trivial? Anger that’s expressed at a level 10, but the issue is only a 2. I remember driving in downtown Toronto many years ago with my boss on a way to a client appointment. Some guy in the next lane was honking his car horn, turning red in the face, banging on his steering wheel and yelling curse words at the driver in front of him. My boss sighed and calmly said, “What a shame that man lives with his anger so close to the surface that he reacts that way to something he can’t control”. That stuck with me.

This was back in the 1990s when call centres were emerging. With degrees in psychology and business, my boss started a consulting firm that focused on teaching high level sales and customer service over the phone. One of our tools was a communication model that included various stress reactions and how to deal with them. Because I had to teach it, I needed to become an expert in recognizing and dealing with stress reactions. For our purposes, it was only necessary to counter the behaviour with response to effectively handle a customer. But of course, I wanted to know more about why people behave in this manner and what could be done to alleviate their stress.
What I discovered through those years was that in most situations the root cause of the stress and resulting anger was some unresolved issue that, in some cases, had little to nothing to do with the situation at hand. Sometimes there was a connection, sometimes there wasn’t. For example, that angry driver in Toronto could have been late for an appointment, or had an argument with his wife, or perhaps the bank had just turned down a loan application. But the driver in front of him was not the cause of his emotional explosion.
Problems arise every day in normal life. If we don’t solve them, human nature (especially for overthinkers) will steer us toward replaying the scenario repeatedly. “What could I have done differently?” “Why does she treat me like that?” “Next time I see him I’m going to give him a piece of my mind!” This persistent worry consumes our mental and emotional energy. It can get in the way of relationships, prey on one’s mind, prevent sleep and spill over into everyday life. It’s unhealthy.
Some people try to bury the unresolved issue, thinking they’ll “let it go” or “get over it” and “move on”. This rarely works well. In my experience, I’ve seen unresolved issues resurface years later, and typically not in ways one would expect. Go back and try to resolve the issue. Communicate with other parties involved. Ask for or give forgiveness. If that’s not possible, talk to a therapist, counsellor, pastor, rabi, priest, a friend.
We’re all on a journey and learning along the way. Some of us learn early and some learn later in life. I was lucky to have some great mentors. Not everyone has had that opportunity. The best advice is to get angry about the things that matter – not things that happened in the past. Life is so much easier when one has learned to live in the present and future.
Peace







